Error 12007
HTTP Send Request Error: problem accessing the internet or there may be a problem with your Internet Connection. Check that Internet Explorer is able to access the web.
Visit http://ddir1.paritech.com to bring up the DataDirector test page.
If unsuccessful contact your ISP regarding your internet connection.
If successful, click the Setup button in DataDirector and check that "Use Preconfig Proxy (as per registry)" is selected.

Error 13006
Incorrect username and/or password has been entered
Click the Setup button and the Account tab.
Re-enter username/password. Ensure that these are the same as those supplied by Paritech (these are also case sensitive).

Error 13015 You are attempting to download data before midnight, but your subscription to data is for after midnight.
Download your daily data after 12:01am following the day of trading. If you require data earlier, please contact our consultants to arrange this.

Error 13020
You are attempting to download data that you are not subscribed to.
Check that you are downloading the correct data that is part of your subscription.
If you are attempting this, run the Database Wizard again and un-tick that data that you are not subscribed to.
A common cause of this error is that you may be trying to download Exchange Traded Options or Futures/Overseas data, but your subscriptions is for ASX Equities and Indices only.

Error 13023
Subscription Expired.
Your subscription to our data services has expired. Please contact our consultants to re-subscribe to our data service.

Error 13024
All allocated downloads (days of data) have been used for the month.
Before midnight customers are allowed 75 downloads (days) per month, and after midnight 45 downloads. New clients also receive additional to allow for backdating.
You can request a single reset through the members area, but after this you will not be able to download any more data, so be careful with downloads.

Code 500
Code 504
Possible issue at our end or problem with your ISP accessing our site.
Wait 1/2 an hour and try again, as this is usually only a temporary problem, also check our status page.
Contact your ISP to find out if there is a problem accessing ddir1.paritech.com.
If the problem persists, please report this problem to support@paritech.com.au and we can look into it.

Code 247
Code 365
Code 321
Your database has become locked.
Check that your charting software is not running. If so, close it down.
You should also try the following to rectify the problem:
1. Start Windows Explorer
2. Locate your Historical Data folder
3. Locate the folder where the problem is occurring
4. Delete any files that begin with the tilde (~) character.

Code 249
Code 294
Data files are read only.
May occur when files are copied from CD to hard drive.
Try the following instructions to rectify:
1. Start Windows Explorer
2. Locate your historical data folder
3. For each of the A-Z subfolders...
a. Highlight all files (i.e. click CTRL + A)
b. Right click the files and choose Properties
c. Ensure Read-only is not ticked and click OK

(This article is relevant to the following programs: DataDirector, DataDirector 2)